Last updated: February 1, 2026
These Terms of Use (“Terms”) govern your access to and use of the Cloud Peak Media website (the “Site”) and any online services, booking tools, client portals, galleries, pricing pages, or related features made available through the Site (collectively, the “Services”). Cloud Peak Media provides media services such as photography, video, drone imagery, floor plans, 3D tours, and related real estate marketing deliverables (the “Deliverables”).
By accessing or using the Site or Services, you agree to these Terms. If you do not agree, do not use the Site or Services.
1) Who we are / How to contact us
Company: Cloud Peak Media
Email: contact@cloudpeakmedia.com
Address: Los Angeles
2) Changes to these Terms
We may update these Terms from time to time. The “Last updated” date shows when changes were made. Your continued use of the Site or Services after changes means you accept the updated Terms.
3) Eligibility
You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract to use the Services. If you use the Services on behalf of a company or another person, you represent you have authority to bind them to these Terms.
4) Site use and acceptable conduct
You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You will not:
- Violate any law or regulation.
- Interfere with or disrupt the Site (including hacking, probing, or scanning).
- Upload or transmit malicious code, spam, or automated scraping tools without permission.
- Attempt to access areas of the Site you are not authorized to access (including client portals).
- Use the Site or Deliverables in a way that infringes another party’s rights.
We may suspend or terminate access if we believe you violated these Terms.
5) Accounts, portals, and booking
Some features (such as a client portal, order status, or file delivery) may require an account or login.
You agree to provide accurate information, keep your credentials secure, and notify us promptly of any unauthorized use.
Bookings may be made through the Site’s “Book Now” or similar scheduling/order flow.
6) Orders, pricing, and payments
Pricing, package contents, and delivery timelines may be displayed on the Site or provided in a quote, invoice, or order confirmation.
Unless otherwise stated in writing:
- Prices may change at any time before an order is accepted.
- Taxes and fees (if applicable) may be added at checkout/invoice.
- Payment terms (deposit/full payment due dates, late fees, etc.) will be listed on your invoice or checkout page and control for that order.
Third-party processors: Payments, scheduling, hosting of galleries/property sites, or file delivery may be handled by third-party providers. We are not responsible for third-party outages or errors.
7) Cancellations, rescheduling, and no-shows
Unless your invoice/order confirmation says otherwise:
- Rescheduling: You may request to reschedule by contacting us as soon as possible.
- Weather/safety: We may reschedule (especially for drone/exterior work) due to weather, lighting conditions, safety, property access issues, or legal restrictions.
- No-shows / lack of access: If we arrive and cannot access the property or complete the work due to issues outside our control, a trip fee or reschedule fee may apply.
(Adjust this section to match your actual business policy.)
8) Turnaround times and revisions
We aim to deliver Deliverables within the estimated turnaround stated on the Site or in your order confirmation (for example, next-day delivery may be offered for certain services).
Turnaround times are estimates, not guarantees, and may be affected by workload, weather, technical issues, or factors outside our control.
If revisions are available, the scope (minor color/exposure adjustments vs. major retouching) and any associated fees will be communicated at request time.
9) Client responsibilities (property prep, permissions, and accuracy)
You are responsible for:
- Ensuring the property/location is ready at the scheduled time (cleaning, staging, access).
- Securing all permissions needed to capture media on the property (owner/tenant/HOA approvals).
- Informing us of any restrictions (security, privacy areas, building rules, drone restrictions).
- Ensuring all information you provide (addresses, MLS data, descriptions, boundaries, measurements you request us to use, etc.) is accurate.
10) Drone and specialized services
If drone services are provided, they are subject to weather, location restrictions, safety considerations, and applicable aviation rules. We may refuse or modify drone operations where unsafe or unlawful.
11) Intellectual property and license to use Deliverables
11.1 Our ownership
Unless explicitly agreed in writing, Cloud Peak Media (or our licensors) retains all right, title, and interest in the Deliverables and underlying works, including copyrights.
11.2 Your license
Upon full payment (unless otherwise agreed), we grant you a limited, non-exclusive, non-transferable license to use the Deliverables for typical marketing and promotional purposes (e.g., property listings, social media, websites, print marketing) for your business.
11.3 Restrictions
You may not, unless we agree in writing:
- Sell, sublicense, or redistribute Deliverables as standalone files (e.g., stock libraries).
- Remove embedded metadata/watermarks (if any).
- Use Deliverables in a misleading, unlawful, or defamatory manner.
- Claim authorship/ownership of the Deliverables.
11.4 Portfolio use
Unless you notify us in writing before the shoot that you object, you grant us permission to display Deliverables for our portfolio/marketing (e.g., website gallery, social media), provided we do not disclose private access details. (If you prefer an opt-in model, change this to opt-in.)
12) Your content and permissions
If you provide content (logos, brand assets, copy, reference images, music choices, etc.), you represent you have the right to provide it and to allow us to use it to fulfill your order. You grant us a limited license to use that content for that purpose.
13) Copyright complaints (DMCA)
If you believe content on the Site infringes your copyright, email contact@cloudpeakmedia.com with:
- Identification of the copyrighted work claimed to be infringed
- Identification of the material and where it appears on the Site
- Your contact information
- A statement that you have a good-faith belief the use is not authorized
- A statement, under penalty of perjury, that your notice is accurate
- Your physical or electronic signature
14) Third-party links and services
The Site may link to third-party websites or use third-party tools (booking, payments, hosting, analytics). We do not control and are not responsible for third-party content, policies, or services.
15) Disclaimers
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components.
16) Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUD PEAK MEDIA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SITE, SERVICES, OR DELIVERABLES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM (OR $100 IF NO PAYMENT WAS MADE), WHICHEVER IS GREATER.
(Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.)
17) Indemnification
You agree to indemnify and hold harmless Cloud Peak Media from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the Site/Services, (b) your content, (c) your violation of these Terms, or (d) your violation of any law or third-party rights.
18) Termination
We may suspend or terminate your access to the Site/Services at any time if we reasonably believe you violated these Terms or if required by law. Sections that by their nature should survive termination (including IP, disclaimers, limitation of liability, indemnification, and dispute provisions) will survive.
19) Governing law and venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute arising from these Terms will be brought in the state or federal courts located in Los Angeles County, and you consent to jurisdiction and venue there.
(If you prefer arbitration instead of courts, tell me and I’ll swap this section to a California-friendly arbitration clause.)
20) Miscellaneous
- Entire agreement: These Terms (plus any order confirmation/invoice terms) are the entire agreement regarding the Site/Services.
- Severability: If any provision is unenforceable, the rest remains in effect.
- No waiver: Failure to enforce a provision is not a waiver.
- Assignment: You may not assign these Terms without our consent; we may assign them as part of a merger, sale, or reorganization.
- Force majeure: We are not liable for delays caused by events beyond our reasonable control (weather, outages, disasters, etc.).